Terms of Service

Effective date: May 23, 2026 Last updated: May 27, 2026

These Terms of Service (the "Terms") govern your access to and use of the AI Commerce Audit website at aicommerceaudit.com, the audit engine, dashboard, badge, leaderboard, API, and any related services (collectively, the "Service") operated by DUMA DIGITAL SOLUTIONS S.R.L., a Romanian limited liability company (societate cu răspundere limitată) with VAT ID RO51430401, Registrul Comerțului number J2025017453003, and registered address at Strada Verzișori nr. 6, ap. Boxa 118, Sector 4, 030167 București, Romania ("AI Commerce Audit", "we", "us", or "our").

By accessing or using the Service, you agree to these Terms. If you do not agree, do not use the Service.

1. Definitions

"Account" — the account you create to access paid features or save audits.
"Audit" — an automated diagnostic run by the Service against a website URL you submit, producing a numerical score (0–100) and ranked findings.
"Audit Subject" — the website that is the target of an Audit. The Audit Subject is not necessarily operated by you.
"Audit Subject Data" — information collected by our crawler from publicly accessible pages of the Audit Subject, plus the scores and findings we derive from it.
"Badge" — the visual element displaying a score, intended for embedding on a merchant's own website.
"Customer Data" — information you submit to the Service through your Account, including the URLs you submit, your billing details, and any data you upload.
"Customer" — an individual or entity that has created an Account or is using a paid plan. "You" refers to the Customer.
"Free Audit" — an Audit run from the public form without an Account, subject to depth and rate limits.
"Paid Plan" — any subscription plan listed at aicommerceaudit.com/pricing, including Single-store, Multi-store, and Agency.
"Spec" — the third-party agentic commerce specifications (e.g., ACP, UCP) that the Service evaluates against. Spec versions are listed at aicommerceaudit.com/spec-status.

2. The Service

AI Commerce Audit provides automated diagnostic audits of e-commerce stores' readiness for AI-agent commerce surfaces (such as ChatGPT/ACP, Google/UCP, Perplexity, Meta, and Microsoft Copilot). Audits produce a score and a ranked list of suggested fixes.

The Service is diagnostic guidance, not legal, financial, security, or compliance advice. Scores are based on publicly observable signals interpreted against our reading of third-party specifications. We make a good-faith effort to keep specification pins current and label inferred-versus-canonical findings in each report; we do not guarantee the third-party platforms will rank, surface, or transact with any Audit Subject regardless of its score.

3. Eligibility & Account

You must be at least 18 years old (or the age of majority in your jurisdiction) and able to form a binding contract to use the Service.

You are responsible for (a) maintaining the confidentiality of your Account credentials, (b) all activity that occurs under your Account, and (c) keeping your billing information current. Notify us immediately at hi@aicommerceaudit.com if you suspect unauthorized use.

4. Authorization to Audit

This section is fundamental. By submitting a URL to the Service, you represent and warrant that at least one of the following is true:

You own or operate the Audit Subject; or
You have express written authorization from the operator of the Audit Subject to submit it; or
The Audit Subject is a publicly accessible commercial website, and you are submitting it for factual diagnostic purposes (including competitive benchmarking, agency prospecting, journalism, or research) consistent with applicable law in your jurisdiction.

You agree not to use the Service to:

Audit any site requiring authentication, payment, or credentials to access;
Bypass any technical access control, CAPTCHA, paywall, or robots.txt directive (the Service itself honors robots.txt — see Bot Policy);
Submit URLs at a frequency designed to overload the Audit Subject;
Submit URLs for the purpose of harassment, defamation, or competitive sabotage;
Submit URLs containing personally identifying information in the URL path or query string (e.g., session tokens, account IDs); or
Use the Service in a manner that violates applicable computer-misuse, data-protection, or anti-competition laws in your jurisdiction or the jurisdiction of the Audit Subject.

You indemnify us for claims arising from your breach of this Section 4. See Section 16.

5. Acceptable Use

You agree not to, and not to permit any third party to:

Reverse-engineer, decompile, or attempt to extract the source code of the Service except as permitted by applicable law;
Use the Service to build a competing product or to train a machine-learning model on Service outputs (you may use audit reports about your own stores internally without restriction);
Resell, sublicense, or white-label the Service outside the terms of the Agency Plan or a separate written agreement with us;
Scrape, copy, or systematically download Service content (including leaderboard data, scores, or findings about Audit Subjects you do not own) except via our published API in accordance with its documentation;
Use automated means to create Accounts or submit Free Audits in excess of our rate limits or in a manner that bypasses Cloudflare Turnstile or other anti-abuse measures; or
Use the Service in violation of any law or third-party right.

We may suspend or terminate access for violations of this Section without prior notice if continued use would cause material harm to the Service or third parties; otherwise we will provide reasonable notice and an opportunity to cure.

6. Free Tier, Paid Plans, and Billing

6.1 Free Audit. Free Audits are subject to the depth and rate limits described at aicommerceaudit.com/pricing and may include the Audit Subject in the public leaderboard. We may modify Free Audit limits at any time.

6.2 Paid Plans. Paid Plans are described at aicommerceaudit.com/pricing. Subscriptions automatically renew at the end of each billing period (monthly or annual, as selected) at the then-current price until you cancel.

6.3 Cancellation. You may cancel a Paid Plan at any time from the billing portal in your dashboard. Cancellation takes effect at the end of your current billing period; you retain access through that date.

6.4 Refunds. If you request a refund within the first 7 days after starting a Paid Plan, we will refund the subscription fee for that billing period. After the first 7 days, subscription fees are non-refundable except where required by applicable consumer-protection law. You can cancel anytime; cancellation takes effect at the end of the current billing period and you retain access through that date. If you believe you were charged in error, contact hi@aicommerceaudit.com within 30 days and we will review in good faith. EU/UK consumers: you may have a statutory right to withdraw within 14 days of purchase unless a digital-service exception applies under applicable law.

6.5 Taxes. Listed prices exclude VAT, GST, sales tax, or similar transaction taxes. You are responsible for any such taxes applicable to your purchase, and we may collect and remit them where required.

6.6 Payment processor. Payments are processed by Stripe, Inc. under Stripe's terms. We do not store full card numbers.

6.7 Price changes. We may change prices for new billing periods on 30 days' written notice (email to the address on file). Price changes do not apply mid-billing-period. Annual subscribers' renewals are subject to the new price unless you cancel before renewal.

7. Beta Features and Spec Drift

The agentic commerce specifications the Service evaluates against (ACP, UCP, etc.) change frequently — sometimes weekly. We pin to dated spec versions listed at /spec-status. You acknowledge that:

Some checks reflect our interpretation of specifications that are themselves preview or pre-release, and may be incorrect or stale.
Findings labeled "inferred" rather than "canonical" are based on community guidance, not primary documentation.
A score is a point-in-time diagnostic against the specification versions then-pinned; the Service does not guarantee future ranking, surface inclusion, or transactional outcomes on any third-party platform.
Features marked "beta", "preview", or "experimental" are provided as-is without warranty, may change or be removed, and are not subject to the availability commitments (if any) of your Paid Plan.

8. Customer Data, Audit Subject Data, and the Score Badge

8.1 Customer Data. As between you and us, you own all Customer Data. You grant us a limited, non-exclusive, royalty-free license to host, process, and display Customer Data solely to operate and improve the Service.

8.2 Audit Subject Data. Audit Subject Data consists of (a) bytes our crawler retrieves from publicly accessible URLs and (b) scores and findings we derive from them. We treat Audit Subject Data as fact-based diagnostic output. Scores and findings about Audit Subjects are factual statements about observable signals (e.g., "no JSON-LD Product markup detected on /products/...") and our interpretation of them against published specifications.

8.3 Aggregation and research. We may use aggregated, de-identified statistics from Audits (e.g., "23% of Shopify stores have valid Offer schema") for benchmarking, research, marketing, and product improvement. We will not identify individual Audit Subjects in aggregate output without (i) consent of the operator, or (ii) the data being already publicly available (e.g., the public leaderboard).

8.4 The Badge. While your Audit is current (re-audited within the past 30 days), you may display the Badge corresponding to your store's score on your website or marketing materials, provided you:

Display the score accurately and link the Badge to your live audit page on aicommerceaudit.com;
Do not modify, crop, recolor, or otherwise alter the Badge artwork;
Do not display the Badge on a store other than the one it was issued for; and
Do not claim endorsement or partnership beyond what the Badge truthfully indicates.

We may revoke your Badge license at any time for misrepresentation (e.g., continuing to display a score after the underlying issues were reverted, or displaying it for a different store). On revocation, you will remove the Badge within 7 days of written notice.

9. Public Leaderboard and Takedowns

Audits submitted via the public form may appear on the public leaderboard by default. If you are the operator of an Audit Subject and want your store removed from the leaderboard:

With a Paid Plan: claim your store from your dashboard and set visibility to private.
Without a Paid Plan: email hi@aicommerceaudit.com from a verifiable address on the Audit Subject's domain (e.g., the email listed in WHOIS, or an info@ / support@ address discoverable on the site), and we will process the removal within one business day.

We reserve the right to verify takedown requests and to retain de-identified aggregate statistics about removed Audit Subjects.

10. Third-Party Platforms

References to Shopify, BigCommerce, WooCommerce, WordPress, OpenAI, ChatGPT, Google, Perplexity, Meta, Microsoft Copilot, Stripe, ACP, UCP, and similar names are made for identification and nominative-fair-use purposes only. We are not affiliated with, sponsored by, or endorsed by these companies. All trademarks are the property of their respective owners.

The Service is not affiliated with the agentic commerce specifications it evaluates; we are a third-party observer interpreting public documentation.

11. Intellectual Property

11.1 Our IP. We own and retain all rights in the Service, the audit engine, the checks, the scoring algorithm, the Badge artwork, the dashboard, the website, and all related documentation, code, designs, and trademarks (the "Our IP"). Nothing in these Terms grants you any right in Our IP except the limited, revocable, non-transferable license to use the Service per these Terms.

11.2 Feedback. If you send us suggestions, ideas, or feedback, you grant us a perpetual, worldwide, royalty-free license to use them without restriction or attribution.

11.3 Copyright concerns. Believe content on the Service infringes your copyright? Send a notice with enough detail for us to identify the allegedly infringing material, your contact information, and a statement that you are authorized to act to legal@aicommerceaudit.com or to our postal address listed in Section 20.

12. Confidentiality

Each party may receive non-public information of the other party ("Confidential Information"). The receiving party will (a) use Confidential Information only to perform under these Terms, (b) protect it with at least reasonable care, and (c) not disclose it to third parties except to its personnel and subprocessors on a need-to-know basis under confidentiality obligations no less protective than these.

Confidential Information excludes information that is (i) publicly available without breach, (ii) known to the receiving party prior to disclosure, (iii) independently developed without use of the disclosing party's Confidential Information, or (iv) required to be disclosed by law (with notice where legally permitted).

This Section survives termination for 3 years; trade secrets remain protected indefinitely.

13. Service Availability and Disclaimer of Warranties

We do not commit to any specific uptime SLA for Free Audits or Single-store / Multi-store Plans. Agency Plan SLA terms, if any, are set out in the separate Agency Service Level Addendum.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, the Service is provided "AS IS" AND "AS AVAILABLE" without warranties of any kind, whether express, implied, statutory, or otherwise — including warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy, completeness, uninterrupted operation, error correction, or that scores will result in any commercial outcome.

Some jurisdictions do not allow exclusion of implied warranties; in those jurisdictions, our warranties are limited to the minimum extent permitted.

14. Indemnification

14.1 By you. You will defend, indemnify, and hold harmless AI Commerce Audit and its officers, directors, employees, and agents from any third-party claim, demand, or proceeding arising out of (a) your breach of these Terms; (b) your breach of Section 4 (Authorization to Audit); (c) your Customer Data or your use of the Service in violation of applicable law; or (d) any infringement or misappropriation claim relating to URLs you submit or content you upload.

14.2 By us. We will defend you against any third-party claim alleging that the Service, when used in accordance with these Terms, infringes a U.S. or EU patent, copyright, or trademark, and we will pay any damages finally awarded by a court of competent jurisdiction. This does not apply to claims arising from (i) Customer Data, (ii) your unauthorized modifications, (iii) your combination of the Service with third-party products not provided by us, or (iv) your use after we notify you to discontinue.

14.3 Process. The indemnified party will give prompt notice, sole control of defense (subject to consultation), and reasonable cooperation. This Section states the indemnifying party's sole obligation and the indemnified party's exclusive remedy for the matters covered.

15. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

Neither party will be liable for indirect, incidental, consequential, special, exemplary, or punitive damages, or for lost profits, lost revenue, lost data, or loss of goodwill, even if advised of the possibility.
Each party's aggregate liability arising out of or relating to these Terms will not exceed the greater of (a) the fees you paid to us in the 12 months preceding the event giving rise to the claim, or (b) USD $100.
These limits apply to all causes of action, whether in contract, tort, statute, or otherwise.
These limits do not apply to (i) your payment obligations, (ii) your indemnification obligations under Section 14, (iii) either party's breach of confidentiality obligations resulting in unauthorized disclosure, or (iv) liability that cannot be limited under applicable law (including gross negligence, willful misconduct, and consumer-protection rights).

16. Term, Suspension, Termination

16.1 Term. These Terms apply from your first use of the Service until terminated.

16.2 Termination for convenience. You may close your Account at any time from your dashboard or by emailing hi@aicommerceaudit.com. We may discontinue the Service or any Paid Plan on 30 days' notice; in that case we will refund any unused prepaid fees pro-rata.

16.3 Termination for cause. Either party may terminate for material breach not cured within 30 days of written notice. We may suspend or terminate immediately for (a) violations of Section 4, (b) non-payment beyond 14 days, or (c) conduct that creates legal or operational risk to the Service.

16.4 Effect of termination. On termination: (a) your right to access the Service ends; (b) we will retain Customer Data per Section 17 below; (c) Sections 8, 10, 11, 12, 14, 15, 18, and 19 survive.

16.5 Data export. Prior to termination, you may export Customer Data via the dashboard. After termination, we will provide a one-time export on written request within 30 days at no charge.

17. Modifications

We may modify these Terms. For material changes affecting your rights, we will notify you by email to the address on file or in-product banner at least 30 days before the effective date. Continued use after the effective date constitutes acceptance. If you do not accept the changes, your sole remedy is to terminate your Account before the effective date.

We may modify the Service (features, limits, pricing for new periods) per the terms above.

18. Governing Law and Disputes

18.1 Governing law. These Terms are governed by the laws of Romania, without regard to conflict-of-laws principles. The UN Convention on Contracts for the International Sale of Goods does not apply.

18.2 Venue. The exclusive venue for any dispute arising out of or relating to these Terms is the competent courts of Romania, and each party submits to the jurisdiction of those courts.

18.3 Informal resolution first. Before filing any formal action, the parties will attempt good-faith resolution by emailing legal@aicommerceaudit.com and conferring for 30 days.

18.4 Consumers. If you are a consumer resident in the EU, mandatory consumer-protection provisions of the law of your country of residence continue to apply and are not displaced by Section 18.1. You may also use the EU Online Dispute Resolution platform at ec.europa.eu/consumers/odr. Nothing in these Terms affects your statutory rights as a consumer.

19. General

19.1 Assignment. You may not assign these Terms without our prior written consent. We may assign to an affiliate or in connection with a merger, acquisition, or sale of assets, on notice.

19.2 Notices. Notices to us: legal@aicommerceaudit.com. Notices to you: the email on your Account.

19.3 Entire agreement. These Terms (with referenced policies — Privacy Policy, Bot Policy, DPA where applicable) are the entire agreement and supersede prior agreements on this subject.

19.4 Severability. If any provision is held unenforceable, the rest remains in effect.

19.5 Waiver. No waiver is implied by delay or non-enforcement.

19.6 Force majeure. Neither party is liable for failure to perform due to events beyond reasonable control (natural disaster, war, sabotage, outages of upstream providers).

19.7 No agency. Nothing creates an employment, partnership, or agency relationship.

19.8 Independent contractors. The parties are independent contractors.

19.9 Export and sanctions. You will not use the Service in violation of US, EU, or UK export-control or sanctions laws, and you represent you are not located in or a national of a sanctioned country or on a restricted-party list.

19.10 Language. These Terms are in English; translations are for convenience only and the English version controls.

20. Contact

General: hi@aicommerceaudit.com Legal & notices: legal@aicommerceaudit.com Bot complaints: hi@aicommerceaudit.com (see also /bots) Postal: DUMA DIGITAL SOLUTIONS S.R.L., Strada Verzișori nr. 6, ap. Boxa 118, Sector 4, 030167 București, Romania — VAT RO51430401, Registrul Comerțului J2025017453003